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FAQS & POLICIES

Caring for Your handmade ObscurO Jewelry

-We make jewelry the way some people make trouble —

by hand, from scratch, and with a little attitude.

That means a lot of our pieces feature raw, uncut stones, fossils, and other natural wonders that deserve a little TLC.

Treat them kindly, and they’ll outshine your ex.

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Some stones, like amethyst or citrine, can fade if you let them sunbathe too long. Keep them in a lined drawer or hanging in a cool, shady spot where they won’t tangle or roast.

When putting your jewelry on or taking it off, be gentle — ObscurO doesn’t do disposable.

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âš  TRY NOT TO DROP your piece — natural stones can shatter, and we can’t just “order another one.”


If a chain gets twisted, shake it out gently (do not yank like you’re starting a lawnmower).

For necklaces, turn the clasp to the front so you can see what you’re doing — your nails will thank you.

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Showering, swimming, sleeping, or hot-tubbing in your handmade jewelry? Hard pass. Even we know when to call it a night. (Permanent jewelry is made to party all night, but the handmade pieces need their beauty sleep).

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Most of our pieces are sterling silver, jeweler’s brass, or gold — sterling and brass will naturally tarnish with time (just like all of us, but prettier). A jewelry polishing cloth will keep them glowing. Gold lasts a lifetime and stays shiny- that’s why it’s worth the big bucks.

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DIY Cleaning Tips

(a.k.a. Jewelry Spa Day)

  • The Citrus Facial: Mix baking powder, lemon, and warm water, then give your piece a gentle scrub with a soft toothbrush. Think “polite dentist,” not “revenge cleaning.”

  • The Minty Fresh Method: A dab of toothpaste with warm water works wonders on sterling — just don’t use the whitening kind unless you like weird experiments.

  • The Nuclear Option: Tarnex will blast away serious tarnish, but it also takes a little bit of metal with it every time. Use sparingly, like you would a frenemy’s advice.


Brass or copper can leave a temporary green mark on skin — it’s just chemistry, not a curse. If it bothers you, a little clear nail polish where the metal touches your skin works like magic.

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Placing an Order

When you click to buy on our website, you’ll head to our Shopify. If the exact piece you saw is already living its best life with someone else (hey, we warned you they’re one-of-a-kind), we can make you something similar or dream up a custom piece just for you.

Text or email us — we love plotting.

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Shipping & Delivery

U.S. shipping usually runs $7–$10, and yes, we ship internationally too- for a little more.
Need it in a hurry? Email us and we’ll see if we can make the magic happen. Some pieces are made to order, which can add a little time — check the descriptions before hitting “buy.”
Want tracking? Just ask.

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Return Policy

Got a problem? No problem. You can exchange for another style, size, or piece of equal or lesser value within 30 days. Shipping back to us is on you, but we’ll cover sending your new piece once we get the original.

Because so many of our pieces are one-of-a-kind, broken stones can’t be replaced — once they’re yours, they’re yours.

Lost one earring? We may be able to make a twin, but extra charges apply.

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Custom Orders

Measure twice, order once.
Custom orders are non-refundable, but we’ll consider alterations if you’re not swooning yet

(fees may apply).

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info@obscurojewelry.com
Jill- (804)-833-1890
Jan- (804)-334-5147

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© 2025 by Jill Shropshire. Proudly created with Wix.com

Address: 1512 W. Main St, Richmond, VA 23220

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